We ship to virtually every country in the world and we ship every day. The video below gives you an overview of what happens after you order.
PLEASE NOTE: some countries impose customs duties and other taxes.
These taxes remain the responsibility of the buyer.
to find out what these are for your country.
Buying a high value item online is an emotive and sometimes scary process. We recognize this, and we want you to deal with a person rather than a faceless company. For this reason, we allocate one of our highly experienced GIA Gemologists to every account.
This gemologist will personally take care of every order made on that account and will be available to the account holder at all times to answer any queries or concerns, either gemologically related or not. The gemologist also is responsible for examining the gemstones and jewelry prior to packing and monitoring the shipment to its destination.
Our 14 Day Change of Mind Policy offers you the time you need to make sure your purchase is perfect.
If, for any reason, you are not completely happy with your purchase, please contact us via email within 14 days of receiving your item, and we will start the return process for you. We will organize the return shipping and postage, and where possible, arrange for FedEx to pick the item up from you or your place of work.
We offer free return UPS shipping on every order shipped to USA, Canada, UK and Europe under our 14 Day Change of Mind Policy*
Customers resident in countries other than those listed will need to cover return UPS shipping charges, but we do cover return insurance in full.
Refunds will be processed within seven days after the returned purchases are received and examined by a gemologist.
Email us at customerservice@theraregemstonecompany.com or contact the Gemologist allocated to your Member's Account to receive the instructions on returning your item. Please include in your email the name the item was ordered under, and the reason for return.
Use our contact form, and we will be in touch promptly. If you'dlike us to call back, please leave your phone number including country code, your location (so we know what time zone you are in), and the times
Just the gemologist allocated to your account personally looks after your order once placed, they also look after your returns.
FEATURED IN
If you can't find what you are looking for in our regular collections,
submit a Special Request and let us cut / source it for you. You will be
notified by email if we find a gem that matches your specs.
Your Product has been successfully added to the cart.
Thank You for submitting a Special Request .
We will notify you by email when we find gems that match your specifications and may interest you.
You can see and manage your special requests in your account by loggin into your account and clicking on the link Special Requests.
MESSAGE SENT
We will respond shortly
FRIEND REFERRAL ADDED SUCCESSFULLY
Our system has opened them a Member's Account and sent them
an introduction email. If they purchase off the site, 6% of the sale
will automatically be credited to you EAG Account Statement
NO ITEMS FOUND WITH THAT ID
