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A full refund will be given under the following conditions.

The merchandise must be returned or exchanged within 14 days after its receipt, and must be in its original condition.

The merchandise must not be damaged, worn, used or resized (excluding special orders).

The merchandise must precisely match product data records.

Original Certificate(s) and Report(s) must be returned with the merchandise.*

*Items returned without the original 3rd party certificate(s) will be charged a service fee.

Fees start at $150, depending on the carat size and certificate type as we will need to get the gemstone re-certified.

Refunds will be issued within 5 days of receipt back in our offices in the same method by which it was received, meaning the original
form of payment via wire transfer, PayPal or credit card. In the event of a refund, approved refunds will reflect the amount of the
transaction as mentioned on the invoice provided by RGC. We are not responsible for any additional fees or charges applied by the
banks, any duties, VAT, taxes, or surcharges that may be levied by the customer's country of importation, or any other parties
throughout the process.

Diamonds, colored stones and jewelry are inspected upon receipt and prior to the issuance of a refund, exchange or credit.
Merchandise that does not match product data in our records will be returned or refused.

We offer Fee Return Shipping to customers in some countries

View or Returns Policy for more information