All orders will be shipped in early January due to the Christmas Vacation
Customer satisfaction is our top priority and we want you to deal with us in an environment of confidence. Please ask as many questions you feel necessary about any merchandise you are considering before buying in order to increase the likelihood of getting exactly what you want. A GIA certified gemologist will answer all your questions. However, in the unlikely event that you are not happy with anything you purchase from us you are fully protected by our Guarantee and Promise:
Our Promise: Your complete satisfaction is our foremost concern. We promise:
We also cover all return insurance costs. Simply notify us of the Fedex Tracking number of the return andour insurance company will issue us with full insurance in transit. You have peace of mind that your potential purchase is completely risk free.
We give you a full 14 days to examine your purchase. In the unlikely event that you are not satisfied with the merchandise you receive please contact us immediately (note that the refund period is 14 days from date of receipt - all sales are considered final after this period has elapsed) and ask to be issued with a Goods Return Authorization number. Contact us by emailing us at email@example.com or directly contact the GIA Gemologist allocated to your account. The system will be updated to show your order as "returning" in your account and the system will issue you with an official Goods Return Authorization number. An email will be automatically sent to you with full and explicit step by step return details. Print out the email and include it in the package you return.
Please note that any returned items that are not accompanied by an official Goods Return Authorization number will be returned to you at your expense. Then email us the Fedex Tracking number of the shipment so that we can finalize insurance for it at our cost.
If in the event that you change your mind after purchasing a gemstone and decide that you don't want the merchandise after it has been shipped, but before it arrives, please do not refuse to accept the Fedex delivery. Doing so will mean that you will be liable for brokerage charges and duty incurred upon its return.
Once we receive the goods back into stock we will refund you in full. We do not charge a restocking fee andrefunds are issued immediately no questions asked.
At ALL TIMES the GIA Gemologist in charge of your account will be on hand to assist you and will monitor andtake charge of the return.
Direct : +254 20 2641700
Office Hours 9am to 5:30pm Monday to Friday
Direct your questions about shipping, returns,
payments and any other queries