Contact Us


Please note that our normal office hours are 9am to 5:30pm Monday to Friday and we are 8 hours ahead of Eastern Standard time and 2/3 hours ahead of GMT (depending on British summertime).

If you have a query outside of these hours please direct it to our email contacts below and we will respond asap.

Direct: +254 20 2641700


Customer Service Dept :

Direct your questions about shipping, returns, payments and any other queries here

Questions to our GIA Gemologists : Use our dedicated Ask A Gemologist feature

If you have any questions about a specific stone(s) on our site or a general question about gemology please use this feature and a GIA gemologist will address your query directly.


Our mailling address is: The Rare Gemstone Company
P.O. Box 72202, Nairobi 00200, Kenya, East Africa

Please note that this address is for mail only and is not suitable for Fedex / UPS.

For these services please use our physical address.


Our physical address is: The Rare Gemstone Company
2nd Floor, Baobab Block, Karen Office Park, Langata Road
Nairobi 00200, Kenya