Please note that our normal office hours are 9am to 5:30pm Monday to Friday
and we are 8 hours ahead of Eastern Standard time and 2/3 hours ahead of GMT (depending on British summertime).
If you have a query outside of these hours please direct it to our email contacts below and we will respond asap.
Direct: +254 20 2641700
Customer Service Dept : firstname.lastname@example.org
Direct your questions about shipping, returns, payments and any other queries here
Questions to our GIA Gemologists : Use our dedicated Ask A Gemologist feature
If you have any questions about a specific stone(s) on our site or a general question about gemology please use this feature and a GIA gemologist will address your query directly.
Please note that this address is for mail only and is not suitable for Fedex / UPS.
For these services please use our physical address.
Direct your questions about shipping, returns,
payments and any other queries